15:30 - 16:20 | Sam Marshall
Transforming employee experience through the digital workplace
We should think of the digital workplace not as a collection of tools you install, but as a service that you offer. A service that helps employees to be productive and engaged in their work. In our private lives, understanding of how to design customer experience has evolved quickly; now it is time to apply the same thinking to the workplace.
In this talk you'll learn how to analyse employee experience and why its important to develop an approach that is specific to your organisation.
We'll look at how workplaces are evolving, and explore the specific cases of supporting a gig economy and AI assistance. Sam also covers the enduring question of who should be leading and supporting digital workplace success.